Poor Service by Premier Banking Division

The service I received from Akhona at Premier Banking personally was good, it is the system I am not happy about. I sent an email to the premier banking email address [Email Removed] on the 12th of November with all the queries that I had. I mentioned all the amounts that I was querying and the labels given on the cheque account statement. I also attached the statement on the email.I got an acknowledgement email that someone would contact me within 48 hours. I got an email from Joanne Aucamp whose designation says service consultant. Her email said I can call the number *** for assistance (note I have to call again having sent the email with all the details attached). I duly call the number, Priscila answers, go through all the verification process of giving the last 6 digits of my card and a pin number) she gets into my profile but alas she cannot help me because she is not with premier banking.She puts my call through to the premier department where I duly go through the verification process AGAIN!!Akhona answers the call and I have to give her my ID number having gone through the verification process TWICE!! She also does not have access to my email!!