Poor service by misinformed FNB staff

I have been trying to get my wife and kids loaded onto a family banking profile without any joy. I called FNB ebucks and gold depts multiple times and kept getting pushed from pillar to post. The biggest blow came when a supervisor named Sol from gold banking did not even know about a family banking profile!!!! This incompetence is so frustrating as I intended to fly to Cape Town using my ebucks. What's the use having all the services and benefits if we as consumers cannot access them??? I intended using my accumulated ebucks specifically to book flights this December and now cannot do so. Too much red tape with FNB. Learn from Nedbank green bags. Simple straight forward banking without any hassles. Guess which bank I will be switching to FNB? "How can we help you" slogan is misleading. You cannot help your clients!!!