POOR SERVICE BY FNB CONSULTANT MISS KHOLIWE NGWENYA

Good Day. I am extremely disappointed in FNB and as a bank I trust after this I will never work with them as I had my account put on hold and blocked without my consent or without anyone informing me.

When I call the customer care they refer me to different departments which still cant help me as they say the matter has been escallated to Miss Kholiwe Ngwenya who is the ***** consultant who has not been at the office the whole week with no response to her emails.

I have contacted her on this number, ***, and on her email, *** with no response from her. This is extremely unacceptable and poor service and customer service as I cant and need to access my account to make and receive payments. i find it weird that she was so quick to react to the matter and out my account on hold; without even notifying me, but when i call her she is nowhere to be found and absolutely ignoring my emails!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

IT IS THE 15TH AND I RUN BUSINESSES, TO SHOW I AM LEGIT I AM DOING FOLLOW UP AND NEED A CONCLUSION.

I NEED MY ACCOUNT TO OPERATE AS IN NOW!!! AND MAY SHE PLEASE CONTACT ME ASAP ON *** OR EMAIL ME ON ***.

I HAVE ALSO COMPLAINED ON SOCIAL MEDIA PAGES AND STILL NO RESPONSE.

I WILL ESCALATE THIS MATTER AS ALL THE THINGS I TRY DO NOT HELP.