Poor service by FNB

According to the credit bureau records FNB black listed me for a temporary loan that I took on the 29th of February 2020. Upon my enquiry with FNB on numerous times, I do not have a pending Temporary Loan in arrears of R5 647.

I have requested FNB to furnish me with a settlement agreement/letter so that my name be cleared and that has not been attended to. On 22 January 2021, I phoned the Private Client's call Centre to enquire about the matter and they indicated that they will respond to me problem within 5 working days.

On 27th of January, I subsequently e-mailed my Private banker and she indicated that she will follow up on the matter or escalate the matter since she cannot trace my enquiry with the Private Client's Call Centre. However, she promised to will follow-up on my matter and revert to me after 5 working days. Today, 09 February 2021, I sent an e-mail to my Private Banker and she apologized that she has not received any response regarding my matter and will make further follow-ups.

Later in a day today (09/02/2021) I physically visited, the nearest FNB branch and they gave me a phone to call the Personal Loan department. When I phoned the Personal Loan Call Centre, the agent could not trace any debt owed by me. He then e-mailed me the statement showing I do not have an outstanding Short Term Loan with FNB. In a nutshell, I request whoever blacklisted me at the Credit Bureau should please URGENTLY clear my name!! This is really frustrating me!!!