SB
Sharon B

1 reviews | Active since Jun 2016

08 Feb 2018, 11:28

Poor service by FNB

Payment made for a item in November 2017 - since then numerous attempts have been made for the payment to be reversed , however every agent contacted refers me to another department ,only to be told again that I am at the wrong department.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2018, 11:50
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***