Poor service (business accounts)

I have been banking with FNB for more than 10cyears now and I was happy with them until I app**** for a business account a month ago. My account is opened got the card but inactive, I've been phoning them for weeks now and I get the same response, the is an hold in your account please send your FICA documents, I've sent those documents so many times but account still inactive. I am holding on the line just now it's been 30mins already and still counting. I am very disappointed with FNB.