Poor Service

I had been placed on the spousal pricing option on the 20 November 2020 for the ebucks benefits, however FNB has been charging me the normal full premier monthly account fee ever since.

I had contacted FNB and they had advised us, the matter would be looked at and they would give me or my husband feedback within 5 to 7 workings day.

20th August 2023, I received a mail from the Premium Accounts department to say that they haven't received any response from the pricing department with regards to my banking fees.

On the 26th August 2023, I contacted the secured chat with the FNB app and spoke to Neo. He confirmed that my banking fees is R125 per a month, however FNB has been incorrectly debiting my account for R250 per month. He immediately logged a complaint with the complaints department and requested the incorrect amount debited amounts be reversed and advised I should do the same, which I did immediately.