Poor Service

Why me. Agents are always making errors and thinking that I'm just another oblivious client who is not fully aware. Well I am aware.

On 2/7/2020 I got Tru to an agent who greeted me at 10h30 and said ' Good Afternoon' when I questioned his location as I was under the impression he is in SA and it was in the morning where I was he saw it fit to re direct my call to the line for another agent to assist. That went unnoticed I believe. My letting it go also contributed to you QA not being alert. Today I get to Thabile Bogoshi who also then rudely transferred me to the Survey and needless to say I rated her 1. Please do an internal review of the 2 calls and tell me if that is good service.

Also assist with ref no: ***Q as per the transcript of that call asap.

You can also flag my profile so I can be classified as a difficult client so that they stand on the tippie toes when taking my calls or escalate to agents who live and breath clients service. Client service is a skill and not just a job to see Tru each month with the salary thereof.

Regards Nhlanhla