Poor Service

I don't understand why every time I need assistance with something from FNB, it has to boil down to me coming to this platform for me to be assisted. WHY???

I have been trying to get assistance since noon today and it is 15:46 now.

I have a reversal from Takealot on my virtual cheque card which I can see on my transacion history, but not on my balance. I had a chat with an adviser on the app, they referred me to authorizations. I called authorizations 3 times and only Conrad assisted me efficiently, although not solving my problem. He referred me to private clients. I have called my private banker 4 times and have emailed her to no avail. When I get transferred to another banker, your phone lines cut. All 4 times!!!

1) Why is the money not on my available balance? 2) This is a formal request for a new private banker. I do not want to deal with the current one.