Poor Service

We are having a serious problem as a nation due to covid 19 yet FNB refuses to assist us in reversing our debit orders.The app has been stopped from us to reverse our debit orders when you to the branch the consultants cant help you instead say you will be called when you log a covid relief appkication and be called after 48 hours to get help.The call centre doesnt even answer their calls and say we should reverse our debit orders on the app and when you try that it has been disabled.

This is such bad service from this bank instead of making things easy for us and help us as their company slogan its actually the opposite to what they promise us as clients.

Every cent counts during this period and as a leading bank I am very disapointed in the ****py service I was given in the past 4 days by FNB over a simple thing as reversing a debit order now you have to jump mountains over unauthorised debit orders and get zero help from this bank.