Poor service

Poor service received (once again) for a customer that has been with the bank for the last 14+ years. Subject - Further home loan application was done. the agent provided very confusing information, rushed me into signing documents that initially caused interest rate to go up. i was also requested to remove all additional funds (as it will delay the process) one month later and still dont know what is going on. The agent and his manager fails to return my calls or provide clarity. im now told due to the month end debit order is the new reason.... i have multiple issue with how this application has been handled and the fact that i lodged a complaint and found out today when i called to follow up... the matter was closed without even informing me... so i tried to keep the complaint "in house" but FNB felt to not support their client and close a matter without any form of correspondence. i will definitely be shopping for a new bank as this issue was the last straw.