Poor service at its lowest, lowest level. 3rd week and still waiting for the 3-5 working days card delivery.

FNB and it's delivery partner ,DSV, are a JOKE. I have been calling them and DSV for two weeks regarding a card that failed to deliver with the specified 3-5 working days. After giving me a run around for days they send me message this past Thursday stating that the matter is escalated but when I call their courier services they I'm still getting that pathetic respond that I have receiving from DSV from the more thn 10 phone calls I made; "We are still waiting for delivery instruction from the Bank". I asked their agent's 1000 times to speak to they are denying me that everytime. "We have sent an email with urgent delivery instruction to the courier, they will contact you soon". Well they never contacted me, I'm the one who called them more then 10 times with absolutely no progress at all. I insisted that the custormer service agent call the courier directly while I'm onhold to validate thos instruction with their courier services, but they all refused to make that call, stated that they are unable to make outcalls. But how on earth are you contacting and entrusting a company with the delivery of our cards if you unable to call them???!!!

I lost my trust and patients in your call centre agents. I went to do a temporary card at the Bank on Thursday and had to be charged R110 for that. Your poor services gave me a run around for two weeks, TWO WEEKS, just to deliver a card with absolutely no progress! Your poor services cost me huge inconveniences, wasted my time and airtime and cost me an extra R110 for a temporary card.

I have not received any call from you people just your useless emails with no solution at all. You seem to reply when one rights a complain here. And the worst part is you are very quick to reply here, but your response comes with no solutions at all!