Poor service at it’s best wver

I wrongly sent money to a standard bank account and immediately called FNB they told me there’s nothing they can do about it, I tell the guy Peter that it hasn’t cleared given that it is not the same bank why can’t they reverse it they told me the process takes 30 days and by then the person would have taken the money out. In 2023 with the technology we have I am told to forget about it 2k really. I need to get a new bank that cares for its customers