Poor service at FNB Westgate Mall - written on behalf of Sipho Dlamini

<p>I went to FNB in Westgate Mall on the 06 February 2017 to apply for internet banking for convenient transacting. The account is a business account and I was therefore informed that I should bring the other two signitaries. On the 07 February we went with other three (3) signitaries and they said we can register internet banking on our own. No help was provided to us even after numerous requests up until we decided to leave. We are not fami**** with how internet banking worse and would have imagined that staff members should be able to provide education on how to register and use internet banking. They just gave a number we should phone if we struggle. Unimpressed as we were, I decided to phone the number and the consultant on the other side was helpful and managed to fix something so that we can try again to register. My wife helped me to register on the internet but the lady who helped on the phone informed that we need to go to the branch so that they can assist with activation - activations are not done at an ATM for business accounts. Now I have to go back againt to the branche that ill-treated me to activate the account. I was made a fool alone, a fool again with 2 grown up women and I must now go back there again. FNB Westgate offered me the worst service ever. Even sad, because it was full, we waited before it was our turn to be assisted, then we were left alone to find our way. I regret arranging that we register the account with FNB instead of other banks. I always held FNB highly becuase my wife is happy with FNB but my mood has changed towards FNB.</p>