Poor Service @ FNB New Card Application

I have been calling FNB nearly everyday since last week and the answer that they tell me when I speak with the Consultants is that they will call before 3pm the same day but they dont call me back. Wednesday I spoke with Memory Nyoni same thing she never called me back. Today this morning Ellen Moroe no call back as they had promised to call me @ 14.45. The service at FNB is becoming worse as they dont communicate they just do thing on their own. They had cancelled my application without even notifying me and when I insisted on speaking to the Manager the lady told me that there were outstanding items which I had sent to them but they had not check their emails.