1 reviews | Active since Oct 2011
Poor service at FNB Howard Centre
As a school teacher I rarely make it to the bank during banking hours. I used a free peiord to slip out to my newly revamped FNB branch at Howard Center, Pinelands. I got my ticket number and went to the table to fill out my deposit slip. My number (21) was called to teller 3. When I got there some other guy had walked in front of me and bypassed the system. The customer service attendant apologised but did nothing to protect my place in the queue and allowed him to continue. I waited an additional 15 minutes and then left in disgust. as I needed to get back to school to teach my next lesson.
Good day Hein,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***F was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Hein,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***F was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)