Poor service at FNB home loan department

FNB home loan department is ran like a ****A SHOP. After submitting my home loan application, there was no communication or feedback from your team. The only time any information was provided was when I personally made follow-up contact. After a period of 14 days, I was then informed that there was an error in my application form. This raises serious concern, as it clearly indicates that no proper checks or reviews were conducted upon submission of the application.

The lack of proactive communication, delays, and apparent absence of internal quality checks reflect poorly on the service standards of the Home Loan Department. As a customer, I should not be placed in a position where I am required to continuously chase updates or “beg” for feedback on an application of this importance.

This experience has left me with the impression that customer care and efficiency are not being prioritised. I expect a professional banking institution to provide timely communication, accurate processing, and accountability.