Poor service at FNB HEAD OFFICE

<p>On the 20 July 2016 I received a message, notifying me of purchase of R1181.14 @ DNH domain hosting. I went to FNB mokopane n found a friendly consultant(she did her best to help me). She told me it was an online purchase n i told didn't make the purchase, is a *****. I filled ***** forms n emailed it. On the 25 july 2016 received a call frm fnb nd the guy told me ,I have option to just reverse the amount only or reverse nd open *****, I told him to reverse nd open the case nd he said if they I open the case nd found that I have given the company my information il be charged. So gave him go ahead n my money ws reversed .Untill today I have been waiting fr the feedback,I send emails requesting findings. Am always told il get feedback within 48 hours or it has been send to relevant department. I guess it ws done by someone @head office nd ws left with no option than to look fr another bank. </p>