Poor service at FNB cresta branch

Formal Complaint Regarding Poor Customer Service and Unresolved *****ulent Transaction at FNB cresta Dear Customer Service Team,

I am writing to formally express my dissatisfaction with the service I received from your customer consultant, **Chris**, on 08/04/2025, regarding an unauthorized transaction on my account.Despite my efforts to resolve this issue, both Chris and FNB institution have failed to address my concerns appropriately.

On 30/03/2025 a transaction labeled as a charity donation was debited from my account without my knowledge or consent. I immediately reported this as *****ulent and opened a dispute. However, during my conversation with Chris, instead of assisting me, he insisted I had authorized this purchase and dismissed my concerns. I explicitly clarified that I **never donated** to this charity and emphasized the *****ulent nature of the transaction. Chris’s refusal to acknowledge the issue or escalate my dispute demonstrates a severe lack of professionalism and disregard for customer protection.

To date, the funds have not been restored, and the dispute remains unresolved. This negligence violates my trust in First National Bank’s commitment to safeguarding clients’ accounts and addressing ***** promptly. This experience has left me deeply dissatisfied.