1 reviews | Active since Jul 2018
Poor service at FNB call centre
I have been on hold for 23 minutes trying to speak to someone at the FNB call centre regarding e-wallet.
This seems like an exceptionally and unacceptably long time, particularly as it is urgent.
Good day Sophia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sophia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)