Poor Service @ FNB

Poor service it takes weeks to sort out why a account is frozen without explanations cant withdraw or transfer the money from account they say money wil be available after 48hour nothing been at the branch for 2 days after wasteing how many airtime put you thru to wrong departments and have to explain the situation over and over just to tell you they will put you thru to someone that can help but we never get to the right person to help!!