Poor service at FNB

The service at FNB is getting poorer and poorer. On all kind of queries one must follow up again and again. Not enough that the employees at FNB don't have answers to sometimes even very simple questions. They always have to find out as they seem to be not well trained. I complained about exactly that and that I am getting tired of following up on my issues with the result that they didn't even come back to me at all. On top of that I tried to open a bank account for my 4 year old daughter who is foreigner but has permanent residence for SA. I had to go three times to the bank as they always came up with new papers which they would need. At the end it still failed as they needed the ID of my daughter. Unfortunately permanent residence holders can only get an ID when they turn 16 years... The closing of branches and tellers makes their service even worse. The only things which go up are the prices and rates but the service is going down.