Poor service at FNB

I have banked with FNB for more then 13 years, I have my car finance, Home loan and normal account with them,

1) I recently purchased a property and took out short team insurance for the property, however the policy cancelled as the bond took over 12 months register at the deeds office, I was recently contacted by FNB to retake the cover, I advised them to call me back as im at the municipality office, trying to sor of the utilities, The callback did not happen, i work in a contact center and i don't have the benefits of keeping my phone at hand all the time, I sent one the agents an email to ask for another callback , that did not happen, i called the number to the call Centre, was advised someone would give me a call at 10:30am to take on the policy, half the day has gone and no one has returned my call

original Home loan amount was 3700, i got told the new amount is 4600, which is a huge jump, the agent lacked peoples skills , failed to add the human touch to the call, it was an outbound call to confirm the bound amounts.

It seems FNB is only after our business, but fail to deliver a high level of customer service.to the customers