Poor service at FNB

On 10 May 2019 l was ****med by a person that operates an account with FNB, an amount of R15 000, which I transferred via eft to their account. This person was together with his partner supposed to perform services at my residence and have not returned since then. I realised this was a **** after several promises to come back had been made and not honoured.

On 29 August 2019, three months later l finally reported a ***** case with SAPS and FNB. I was given a reference SECM No. 2***5 and l was convinced this case would be finalised soon. The bank confirmed to me that they had managed to secure the funds from the *******’s account and this would then be returned /refunded to my account. I advised SAPS of this development.

From that day to-date, I have been dealing with an FNB official who keeps moving me back and forth, making unnecessary delays in concluding the matter. I also mentioned in my complaint dated 30 October that it appears as if the bank was either conniving with or protecting a ********* as delays or no responses have become the order of the day. If I do not follow up, the official handling the matter keeps quiet as if deliberately delaying or avoiding the refund/return of the amount to my account.

Thoko