POOR SERVICE AT FNB

POOR SERVICE AT FNB MY ACCOUNTS HAS BEEN BLOCKED AND IT BEEN TWO MONTHS NOW I SENT ALL THE DOCUMENTS THEY NEED. BUT I'VE BEEN TRYING TO GET HOLD OF THE INVESTIGATOR INNOCENT HLONGWANE HES NOWHERE TO BE FOUND. TRIED GETTING HOLD OF HIS MANANGER NO LUCK

I WANT MY MONEY THEY CAN KEEP THEIR ACCOUNTS.