POOR SERVICE AT FNB

FNB service has deteriorated so much and it seems nobody cares about that.

I had debit orders go off on a date which I never authorized. When I tried to use the FNB App to query this, the App and their internet banking was offline. Being a bank that has always advertised that you will be assisted any time of the the day, including weekends, I sent a tweet on Sunday morning to the online FNB page. Up until now, nobody has bothered to assist me.

When I arrived at work this morning I called FNB's banking team to query this debit order. I was told that FNB sent me two SMS's to inform me that they would be implementing changes on my account unless I sent an SMS back to them to refuse their changes.

1. What infuriates me is that I have never allowed FNB or any service provider to implement changes on any of the services I pay for, which changes were not INITIATED by me - after all it is my money right?

2. Did I ever consent to being informed about changes by SMS? An unreliable source of communication? I do not even rely on message notifications, I always either check the APP (the unreliable APP) or I call the bank.

3. How do you as a Bank unilaterally make changes on a person's debit orders "unless they object"? That is absurd.

If its not this its amounts disappearing from my account and nobody seems to care.

Anyway, I have to cut my relationship with FNB. I have been their client for at least 20 years, and all my professional working life has been with FNB. To have such poor service and nobody caring about having unhappy clients, is the absolute pits. I cannot take it anymore. I cannot rely on an institution that doesn't care about their service delivery to look after my money matters.