Poor Service at FNB
Poor Customer Service, No follow up after money was taken at ATM Wonderboom Junction. Clearly FNB does not care about their clients as I published a review on Friday and nobody from FNB did call after the FNB Hello Peter consultant phoned. Nothing has been done and nothing has been followed up in two working days. This is very poor customer service as the ATM took half of my money back at Wonderboom Junction when I withdrew money on Friday. Clearly this kind of ******** activity is of no concern to FNB. I also did phone FNB on Friday to report it and got laughter on the other side and was put on hold.
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FNB (First National Bank)'s replyOfficial
10 Apr 2019, 08:30Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Apr 2019, 08:30
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***