Poor Service at FNB

Item: FNB (First National Bank)
Rating: 1
Author: Rajend S

Held on 2 separate calls of 45 minutes each without speaking to an agent and being cut off for reversing a debit order of over 200, and in that time they only had adverts of selling insurances.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Aug 2018, 12:11

Good Day Brandon Singh ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply01 Aug 2018, 12:11

Official

Good Day Brandon Singh ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Rajend S's updateReviewer Update

01 Aug 2018, 12:32

with the time im waiting to be helped, i think its only fair i get a call back to be helped

Rajend S's update01 Aug 2018, 12:32

Reviewer Update

with the time im waiting to be helped, i think its only fair i get a call back to be helped