Poor Service at FNB

<p> </p> <p><br />I'm very disappointed that FNB has failed to provide me with a settlement letter after requesting this for several times. I settled the loan account on the 19 August 2016 (exactly a month ago). I recently visited my credit profile only to discover that it has not been updated, it still shows that I have not paid the account for over 150 days. I need a settlement letter from FNB confirming that I have settled my account. I also need FNB to send a request to the credit bureaus to update my credit status confirming that the account is paid up and closed.</p>