Poor service at fnb

I have been trying to get help from FNB since yesterday, but I don't get any assisted instead I get excuses of Covic 19.

I want to reverse a debit order that is above R200.I woke up this morning and went to the branch and they told me that they cannot help me because that option has been taken off their system and even from the customer banking app.

They also said I should seek help from the secure chat. I have been going back and hours. One of the Fnb staff at Soweto, protea Glen branch made it clear to me that Fnb will not reverse any debit orders this month.

I don't know what should I do now.