Poor service at executive level

I have been a FNB private client for around a month now. I got Mbali as a personal banker. I sent her three emails over two week and not one was answered.<br> <br> I then contacted FNB and asked them to give me a new personal banker as Mbali was obviously not up to the job. That was around a week ago and i still have no personal banker. Apart from the poor service or lack thereof I had to get bank statements urgently for my VISA which i had to do by myself. I also had a few important questions about my card when I want to use it in Germany but none have been answered.<br> <br> i really do not understand why companies offer exclusive services and then fail the deliver them??? Maybe i should move over to another bank, pity because I have been with FNB for over ten years now.