poor service at all touch points

I went into the Rosebank branch 2 weeks ago to submit a dispute claim form as I was de*****ed by car service city. I haven't heard from FNB. I called the call centre 4 days ago to find out why no one has called. I'm a platinum banker but no one bothers to assist me or get back to me about this. It seems FNB doesn't car to help it's client when others are de*****ing their accounts. It's disappointing. I am still waiting for both a reversal and some feedback.