Poor service as usual in SA. Nothing new here. . .

Don't waste your time trying to communicate using the secure chat feature in the app. Timeout if you don't respond is three minutes. Agent says, ". . . give me a moment while I read up on your inquiry". After keeping you waiting for longer than three minutes, the chat automatically closes because "you didn't respond". An easy way for lazy staff to avoid work. Is there no management oversight at all here? Maybe they're just as lazy as their staff. Poor, poor service.