Poor Service / Appalling Feedback

Very Unhappy client, moving to another bank!

My frustration is I called the ***** team on the eve of the incident and I sent all the documents with hast yet the contacting of ABSA and checking of the account took time. Surely ABSA should shut the account down and charge the owner of account with *****. I will take the letter to the police and add it to my case claim. My private banker has been great and trying her best to be helpful at every single turn and I appreciate her but this process and lack of retrieval of my funds has made me rethink my banking with FNB, so I’m going to explore other options as friends who bank with Standard Bank and have been the victim of ***** have managed to retrieve their money. I’m a loyal customer I have a Private and Premier bank account as well as Private credit account with you. In addition to my bond and revolving loan and was going to take a car loan with you but now I’m doubtful of why I selected FNB and pay a significant share of fees and deposit half a million rand a year and stand to deposit more with my upcoming promotion and will grow to be a wealth client in the next 5 years. I expect response at your very earliest!