Poor service!!!!!!!!!!!!!!!!! Annoyed!!!!!!!!!!!!!!! Lying agnets!!!!!!!!!!!!!

So i have been a client with FNB for almost 10 years now, and i requested from them to close my account and open a new once as the were some issues on my account in October. I spoke to 3 agents all sating this was escalated and will be done. Agents i spoke to Thulisiwe, Thembi. Nombulele, not once was i told by any off this agents this will take 5-7 work days, so on the 24 October i did a follow up, just we be told rudley by the agent Simphiwe that this takes 5-7 days so i asked why i was not inform he just stated he does not know. This morning i did yet another follow up as to why the account is still not closed and was told by the agent that there is no case logged for my account to be closed. So please tell me service do we pay for if you have agents laying and banks charging us fees. i will NOT pay anything on my account i want this account closed and i will not recommend FNB to anybody as this is the way the treat there clients!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!