Poor Service and Unresolved Requests from FNB Private Wealth and eBucks

I am extremely disappointed with the level of service I have received from FNB, particularly as a Private Wealth client. I requested a change of private banker over three months ago, yet this has still not been actioned. The lack of follow-through and accountability is unacceptable for a segment that is meant to offer premium support.

In addition, the constant changes to the eBucks Rewards rules have made FNB appear increasingly money-driven and predatory. The shifting criteria make it feel as though the programme is intentionally designed to reduce customer benefits rather than reward loyalty.

When I raised a formal complaint regarding these issues, the response I received was generic, unhelpful, and failed to address any of my concerns. This experience has severely undermined my confidence in FNB’s commitment to customer service and transparency.