Poor service and unfair penalty charges

<p>FNB's slogan is "How can we help you?" Furthermore being a private client I would have expected exceptional service. We have a FNB homeloan. We sold our house as we are moving to New Zealand. Now we are being charged 3 months early termination penalty interest. This is very unfair. If you settle vehicle finance, credit card, personal loans, overdraft etc you are not being charged this penalty. The worst part is that the penaly interest is not a small amount - it is thousands of rands. I don't understand the reason as the home loan balance will be settled in full upon registration of the transaction and I'm continuing to pay my bond installment until date of registration. When we took up the homeloan with FNB it was never explained to us that there will be early termination penalty interest should we sell our house or settle the outstanding balance. As stated - we are moving to New Zealand and things are happening fast - it is not practical to delay registration for 3 months due to this - we are leaving the country for good. Very disappointed... :(</p>