Poor service and uneducated staff

I am a premier Client of FNB, my experience is that anyone can charge items to your account and the FNB staff will allow the transaction to go through without stopping or reversing the transaction. Staff either have a don't care attitude or are not educated enough to handle certain situations. due to the nature of my query my calls was dropped several times and I had to go through the same procedure again and again to verify myself to a machine. FNB's customer service does not allow you to go further than the person you are talking to, their managers are either hiding under the desk from the public or don't exist . Furthermore ,FNB's legal service are a bunch of fools, who use a banking platform to ****** money from its clients with no service provide. Till date I am waiting for the head of their legal service to get back to me as I subscribed to their legal assistant program. Very ,Very, Very poor service with their black staff having a don't care attitude as I will still get paid my salary. Just remember its people like my self who help contribute to FNB's managers salaries and staff salaries.