Poor service and ******* from FNB

I am a long standing FNB customer that also has a business account with FNB. Due to my business growing I asked my business banker Andrew Fortuin to assist with increasing my credit card limit. After struggling to get a response from him for 3 months he eventually made contact after I logged a complaint on their website.

I was offered a rather small limit increase which wouldn’t be of much help as my business has grown quite a bit. Upon checking the documents presented to me and comparing my current interest rate of 18% to the 25% now offered for the small increase I opted to cancel the application which Andrew confirmed without any form of retention or providing other options.

I have now received a new statement with no increase in limit which I requested to be cancelled because of the interest rate on the offer, however my statement now shows that my interest rate is at 25%.

This is appalling service from an institution I’ve been happy with for so many years.

I hope this review will help me grow my business with FNB otherwise I’ll have no option but to take my business elsewhere.