Poor Service and Response. Poor Security afforded to FNB clients

<p>I made a online purchase at 6:30 this morning. Using my FNB card.</p> <p>The transaction was authorised without a OTP number request. I called FNB and asked them to cancel transaction. After three consultants no one was able to assist, each transferring me to another departmetnt. The last consultant stated that someone from disputes will call. I left my number. It is now over 4 hours. Still no response. I expect to have a reason from FNB why the transaction was so authorised wothout the OTP. I expect the transaction to be cancelled and the amount reversed. SUch poor service from FNB. No one can help. Shame on you. You claim to offer platinum card holders preferential treatment. Really.</p>