Poor service and passing the buck

I have been trying at least since mid-January this year to affect a change in banking authority for a Body Corporate account, after I was made Chairman of the Body Corporate. I have visited the Tokai, Blue Route FNB branch twice, Adderley Street FNB once and Cavendish once about this issue. I spoke with Rieduwaan, a manager at Blue Route branch, for around an hour. <br> <br> I have been on the phone for hours to Robin, FNB head office, and Nisaa, FNB head office (I presume). Every time, people just pass the buck. No on seems to know what to do. This is like dealing with the most useless government organization. It has been the most frustrating process ever. And all the time, our Body Corporate bills are going unpaid because we do not have access to the account.