1 reviews | Active since Dec 2012
Poor service and one lie upon another
On the 31 August 2020 I've logged a debit card dispute with FNB for 2 transactions that a Financial institution have taken of my account after the initial 6 payments was done. I have submitted all documentation as requested on the 31 August 2020. Received an email back with a ref *** with the following.... Thank you for your email, we confirm receipt of your communication.
Please be advised that we will respond to your request within the next five (5) business days.
Cheque & Debit Card Disputes:
A Dispute form along with the relevant documentation specified must be completed and submitted for all requests.Incomplete forms will unfortunately be returned unprocessed
Reserved Funds on Account:
Requests for deletion can be mailed to DebitCardAuth@ fnb.co.zaReserved funds will only be deleted if the amount has already been settled (processed) on your account
SMS notifications will be used to update you on the progress of your dispute. If however you have not had feedback from us, please monitor the account after five (5) business days to ensure that action has been taken, or the account balance has been adjusted... Well well well now on the 14th Business day I still have no feedback from FNB. Called on the 6th Business day and was told sorry sir it take 7 to 10 business days to sort out. Called again on the 10th off September and was given another time frame... As i don't have a contact number for the dispute department i must resort on the information given from the private clients call centre. Requested a call back from FNB manager to no avail. Called again at 9h00 today 18 September and was transferred to dispute centre after given all the information was told I will be called back in 20 min.. well now 5 hours later Im still waiting for the call.... it just seems that fnb is feeding me lies and as every time I call I get a different response and no feedback not even to mention a returned call as promised. When this occured for the 1st time on the 30 Jul I was told by a call centre agent that the matter will be escalated guess that also never happened. I don't even want to mention the amount of follow up emails that was send to the dispute department, as per their request that went unanswered. This is the most pathetic service I have ever received from FNB
30 Jul, 10 Sept and 9h00 on 18 Sept.... pls do yourself a favor and go and listen to the recorded phone calls
30 Jul, 10 Sept and 9h00 on 18 Sept.... pls do yourself a favor and go and listen to the recorded phone calls