Poor Service and not willing to help customers.

I recently opened renewed my account at FNB Bank through the telephone service the consultant was eager to help me with all the different products I even joint there funeral cover. I explained to the consultant that I need this account because I'm going to get my salary in it he then explained that I don't have to worry my account will be active before the 25 of June 2019 I must just deposit money in the account. On the 24 of June 2019 I made a deposit to the account making sure that the account must not give me any problem on the same day I received a call from FNB welcoming me to the team I was so happy thinking that they cared about there customers. On the 25 of June at 12 pm I received an sms from FNB notifying me that there were funds deposited in my account I was so happy because at least there services are working so the following day after work I went to the nearest FNB ATM to withdraw some money. I was surprised when the ATM told me that my account has been Frozen I though maybe there's a mistake I tried withdrawing the second time but still the same results. Then on the 27 of June 2019 I call FNB customer service they told me that they can't help me I must go to the nearest Bank I even call the customer complaint department they told me the same so which means I'm good enough for the to open the account wrongfully and not even caring what my problems are just wanting to close a "Bucket" with my personal account. To make a long story short they have *****ed me big time because there staff that they hire and were suppose to trust aren't qualified to serve us. THEY AREN'T AS FRIENDLY AND HELPFUL AS WE THINK THEY ARE.