POOR SERVICE and NO SERVICE on card machines

I tried phoning FNB Merchants services now to complain that our FNB card machine doesn't want to accept CAPITEC cards. We are losing sales because your card machine doesn't want to accept certain cards!!!!!! This I find unacceptable!!!! Then your staff calls me a woman after I said I am a man!!~!!!!!!!!!!!!!!!So Lebo Tau and Rose Mbanjbni I find it a disgrace that you can so blatantly discriminate against me after I said that I am a man!!! Shame on you FNB!!!!! This is also not the first time that I complain about this!~!!!!