Poor service and no response from FNB on request for paid-up letter on account ***018

<p>I have been requestin a paid-up letter i.r.o this account for the last 4 weeks and so far my request have just been ignored. The last debit order went through in October last year. </p> <p>During the last four weeks I queried the progress and were given the following reference numbers: SD ********** , SD ********** , ********** Q.</p> <p>For a big orgnisation like FNB this is really shocking service!</p> <p> </p>