POOR SERVICE AND NO RESPONSE

I opened a youth account in November 2017 (online). All documents were submitted. i tried to transact on my account, and I found out it was blocked. I contacted FNB and they told me FICA docs were outstanding EVEN THOUGH I SUBMITTED IT. on 26 July, they confirmed my account was in order after i submitted the docs THEY asked me to provide.

NOW MY ACCOUNT IS STILL BLOCKED. NO ONE BOTHERS TO REPLY. I AM FED UP. UNBLOCK MY ACCOUNT SO I CAN TAKE MY CHILD'S MONEY AND FIND A BANK THAT CARES