Poor Service and No interest to assist

FNB Home loans division.<br> <br> I have been granted a home loan from FNB last month.<br> <br> For the past week I have made numerous calls to the home loans division to have my Bond Attorney changed due to poor service from the company they appointed.<br> I have logged the request on the 12th March 2015 and was told that it would be moved within 48 hours. Over 1 week later and nothing has been done. Every time I call in I am told that it will be escalated to the team leader, Carmen Superman.<br> This is really not good service, why is it taking so long for a person to do their job. I must say that this is not a good beginning to a 20 year relationship. I am truly unsatisfied. I have been on hold for so long that I am able to make this complaint.<br>