Poor Service and no follow up

<p>On the 30th of May 2017 I app**** for a credit card limit increase on the mobile app. The limit increase was approved and a pre-agreement sent to me. I signed the pre-agreement and together with 3 months salary slips sent it back to FNB. I have contacted FNB twice now, the first time the Credit Card Division which told me that the applicaiton is in the fullfillment stage, and that I would get a notification once it has been completed. This was on the 2nd of June. Yesterday I contacted my Private Banker to find out what was happening, she said she would try and find out and get back to me. I am still waiting. Why is the service so poor from FNB? You are quick to increase our Private Banking fees but your service is ****!!!</p>