Poor service and no feedback

I logged an online query regarding opening up an Islamic Savings/Investment account.<br> I receive the standard email saying I'll be contacted within 24 hours by a Premier Banker.<br> Two days later a Premier Banker contacts me with the Terms and Conditions of the account, no documents about what accounts they have or anything else, not even a phone call.<br> All I'm told to do is read the T&C's and let them know if I want to open this account or not.<br> I responded that I'm interested hopefully I'll get a call or more information this time, but 5 days later not a word.<br> Guess going to a branch is much quicker then a Premier Banker? So why pay the extra fees?