Poor service and no feedback

I just wasted 14 minutes of my time contacting the call center and I got nowhere. Seems I was cut off by the last 'helpful consultant' I spoke to.

I bought an item at Takealot. The payment was processed and the amount debited against my credit card, however Takealot stated that they did not receive the payment and eventually cancelled the order.

After getting no help from Takealot I did a credit card reversal form last week. So far the amount is still not reversed. I provided proof from Takealot that they have rejected the payment. I attached this proof to my credit card reversal form.

Let this be a warning, using scan to pay can be extremely problematic if something goes wrong. You are left at the mercy of the bank.